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How to Bring the WOW! Magic of Disney to Your Business!

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PLATINUM and Unlimited Access Members, please login at the top of the page to access this session.

What You Will Learn:
  • Learn key Disney strategies to attract more customers/clients and keep them for a lifetime!
  • Discover the secrets to creating a Disney-like WOW! factor.
  • Find out how to compete with the big box stores and NEVER on price.
  • Learn what your customers REALLY want, not what you THINK they need.
  • How to create a “Whistle While You Work” environment and culture for your team.

 

Have you ever wondered how the Walt Disney World Resort® continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Service? Imagine if you could create a customer focused culture like Disney. What would it look like? Picture your businesses finally having a plan to attract more businesses/customers/visitors, build brand loyalty for life, and stand out from other businesses in your community. Do you think people will visit, purchase more, and refer others? ABSOLUTELY! They will think your business is magical! John Formica, an “Ex-Disney Guy”, is the leading authority in the service industry and small business growth. John will share his incredible experiences, real best practices and proven Disney success strategies that can be applied to all types of businesses. In today's business world, It is not about customer service and performing tasks. It is all about creating an experience for your customers/clients that will make you more memorable than your competition. Your existing customers are 100% of your sales and profit. Are you losing them to the big box stores or your competition? Once implemented, you will no longer have to compete on price and will blow them all away.

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Click here to read John Formica's blog about how to become irresistable to you customer and keep them around for a lifetime!


John Formica

John Formica, an “Ex-Disney Guy”, is an internationally known speaker, business consultant and author of the top selling book, “Making the Customer Experience Magical Now!-How to Succeed in Business and Beat Out Your Competition Today”. Recently featured on the NBC Morning Show, FOX and Univison, numerous business magazines and Radio, John has inspired audiences with over 2,500 keynotes and seminars to associations, business communities and professionals throughout the U.S. and the world. Today, John has become “America’s Customer Experience Coach” and leading authority on tourism, hospitality and service industries. He has successfully coached hundreds of professional leaders, small businesses, local tourism and business communities to build customer loyalty for life, increase visitors, attract more customers and create “Whistle While You Work” Team Environments.